Frequently Asked Questions
Q1: How long does it take to find a driving test cancellation or earlier test?
A1: Once the service is paid, our auto-booking feature starts working. Depending on your availability preferences and test centers, it could take a few days to book an earlier driving test.
Q2: What is the autobook subscription and how does it work?
A2: The autobook subscription automatically searches for and books driving test cancellations 24/7 based on your preferred dates and locations. Once an earlier test is found, it will be booked on your behalf.
Q3: What is the notification subscription and how does it work?
A3: The notification feature automatically searches for and notify you of the driving test cancellations 24/7 based on your preferred dates and test centres. Access our [Telegram channel] here. Once an earlier test is found, the bot will be notified you instantly on Telegram.
Q4: How can I know the appointment has been booked successfully?
A4: You will receive a notification via SMS and voice call by the bot once the appointment is successfully booked. You can normally get a confirmation email from DVSA as well.
Q5: Do I have to book an appointment before using your service?
A5: No, you do not need to have a pre-booked appointment to use our service. If you don't have existing appointment, you may need us to pay the DVSA fee on your behalf upon the bot is booking your appointment.
Q6: Can I get a refund if I don't want to continue the service?
A6: Yes. For notification subscribers, full refund within 24 hours of subscription. For Auto-booking subscribers, refund is available before the appointment is booked. For more details, please refer to our refund policy.
Q7: I've recently failed my driving test. Can I rebook a test ASAP?
A7: Based on DVSA's policy, you can as long as your new test date is at least 10 days away from your failed test date.
Q8: Can I receive driving test cancellations for multiple test centres?
A8: Yes you can, when you start the subscription on the website, you can select up to 50 test centres. For London and surrounding residents, you can select up to 100 test centres. The more test centres you choose, the higher chance the bot can book you the appointment.
Q9: Which payment methods do you accept?
A9: We accept payment by all major credit/debit cards and also support Paypal.
Q10: How to contact the customer service?
A10: You can email us to info@drivebot.co.uk for inquiries/tech support/refund. Our working hour is 9am-9pm, Monday to Friday.